Return & Refund Policy

TopFragrance.shop

This Return & Refund Policy describes how returns, refunds, and exchanges are handled for purchases made on TopFragrance.shop, operated by Hostaa LLC.

By placing an order on our website, customers agree to the terms outlined in this policy.

Order Cancellation

Orders may be cancelled before they are shipped or dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, customers may refer to the return options outlined in this policy.

Return Eligibility

TopFragrance.shop accepts returns only for items that are defective, damaged during transit, or incorrect.

To qualify for a return:

  • A return request must be submitted within 30 days of delivery

  • The issue must be reported within the allowed timeframe

  • The item must be returned in its original packaging

  • Proof of purchase (such as order number or receipt) is required

  • The return request must be approved before sending the item back

To request a return, please contact us at:

Email: info@topfragrance.shop

Returns sent without prior approval may not be accepted.

Defective, Damaged, or Incorrect Items

Customers should inspect their order immediately after delivery.

If you receive a product that is:

  • Defective

  • Damaged during shipping

  • Incorrect or different from the item ordered

Please contact our support team within 48 hours of delivery.

When contacting us, include:

  • Your order number

  • Clear photos showing the issue

This helps us review the case and resolve the issue as quickly as possible.

Return Timeframe

Eligible return requests must be submitted within 30 days after the product has been delivered.

Requests submitted after the return window may not be accepted.

Return Shipping Costs

If a return is approved due to:

  • A defective product

  • Shipping damage

  • An incorrect item sent

TopFragrance.shop will cover the return shipping cost.

For other approved cases, customers may be responsible for return shipping fees.

Items Not Eligible for Return

The following items cannot be returned:

  • Products that are not defective

  • Items that have been opened, used, or altered

  • Products returned without authorization

Customers are encouraged to carefully review product descriptions before placing an order.

Product Exchanges

Exchanges are available only for defective or damaged products, depending on stock availability.

If an exchange is approved:

  • A replacement product will be shipped after the returned item is received and inspected

  • If the item is unavailable, a refund may be issued instead

All exchange requests must be approved in advance.

Refund Processing

After receiving and inspecting the returned product, we will notify you regarding the approval or rejection of your refund request.

If the refund is approved:

  • The refund will be issued to the original payment method

  • Processing typically takes 7–10 business days

Actual processing time may vary depending on your bank or payment provider.

If a refund has not appeared after 15 business days, please contact our support team.

Return Instructions

All returns must receive prior authorization before being sent back.

Approved returns should be shipped to the following return address:

Return Address

5338 Prudence Dr
Houston, TX 77045
United States

Please do not return any product without contacting our support team first, as unauthorized returns may be refused.

Refused or Undeliverable Shipments

If a shipment is refused or returned due to incorrect or incomplete address details provided by the customer, the refund may be adjusted to account for shipping and handling costs.

Customer Support

For questions related to payments, orders, shipping, or delivery, please contact our customer support team.

Customer Support Hours (Pacific Standard Time – PST)

Monday – Friday: 10:00 AM – 6:00 PM (PST)
Saturday: Limited support via email
Sunday & U.S. Public Holidays: Closed

Business Information

Company Name: Hostaa LLC
Website: topfragrance.shop
Email: info@topfragrance.shop
Phone: +1 (347) 545-6574
Business Address:
9 Landis Place,
Yonkers, NY 10704
United States